Current order processing/dispatch times
Raw materials and moulds - 3-5 working days
Bespoke items, hand made soaps, soaps to sell and kits - 5-7 working days
Parcel transit times
England, Wales, Scottish Lowlands - 1 working day
Highlands & Islands of Scotland - 1-2 working days
Northern Ireland, Isle of Man, Isles of Scilly, Channel Islands - 1-2 working days
Eire - 2 working days
See below for other EU countries
Carriage Charges
We will always try to keep your carriage costs to a minimum by packing orders as efficiently as possible. However, in some instances, where both heavy and fragile items are included in an order, it may be necessary to send them separately to avoid damage.
A 20kg/25kg/25litre container of raw material (eg: liquid oil, soap base) counts as one unit for carriage purposes where no other goods can be packed with it. In either case, we will notify you of any additional cost and obtain your approval before dispatching your goods.
All orders are sent by our carrier and require a signature
UK Mainland (excludes certain areas - please see below)
Cost - £7.75 per parcel up to 30kg (packaged weight)
Highlands & Islands of Scotland
Postcode areas: HS, IV, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, ZE
Cost - £12.95 per parcel up to 30kg (packaged weight)
Northern Ireland, Isle of Man & Isles of Scilly
Cost - £19.95 per parcel up to 30kg (packaged weight).
Channel Islands
Cost - £19.95 per parcel up to 30kg (packaged weight).
Europe
Our flat-rate fee for a parcel of up to 30kg (packaged weight), (or for an item where no other goods can be packed with it), is as follows:
Republic of Ireland, Belgium, Netherlands, Luxembourg - £16.90 (2-3 working days)
France, Germany, Denmark - £16.90 (2-3 working days)
Finland, Austria - £44.95 (2-4 working days)
Gibraltar, Norway, Malta - £42.85 (3-4 working days)
Italy & Spain - £27.55 (3-4 working days)
Greece, Portugal, Sardinia, Sicily - £29.99 (3-4 working days)
Czech Republic, Estonia, Latvia, Poland, Slovakia (Mainland), Slovenia, Sweden - £34.95 (3-4 working days)
Hungary, Switzerland - £54.25 (3-4 working days)
Azores, Balearic Islands & Madeira - £49.99 (3-4 working days)
Rest of Europe, USA, Canada, South America, Africa, Asia, Australia & New Zealand
We regret that we do not dispatch goods to these areas at the present time.